INSPECTING ARCHIVED INTELLIGENCE (OUTDATED VERSION).

Albersport Customer Service Manager's Personal Information Leaked via Remote Call

| 2026-11-01 08:24 LOW LOW DATA BREACH
JSON
Executive Summary
AI-generated
A security breach was discovered on October 28th, when an unusual signature was detected on a PC developed by Alserport's internal developers. An external attacker had accessed the RemoteCall SaaS operating site through unauthorized access, leading to the leakage of sensitive information including customer company names and contact information, as well as consultant email addresses. The leaked data may be vulnerable to phishing attacks by impersonating company representatives, and its use is a concern. Alserport has confirmed that some customer companies and consultants' personal information was actually leaked, but the exact number of affected companies remains undisclosed. The breach occurred in the operating environment of Alserport's RemoteCall remote support service, which uses the SaaS model, and an investigation into the attack routes and scope is ongoing to strengthen security measures.
Technical Mitigations AI-generated
• Patch RemoteSupport's SaaS operating site to fix the vulnerability exploited by the attacker. • Implement additional authentication mechanisms for developer accounts and consultant email addresses to prevent phishing attacks. • Monitor PC Isang Jinghu for unusual signatures and block access routes immediately if detected.
Intelligence Metadata
Actors / Malware / CVEs / Campaigns
Target & Sectors
Global Scope technologytechnology
Incident Timeline
‎October 28th
An external attacker accessed the RemoteCall SaaS operating site through unauthorized access on October 28th.
‎October 29th
KISA reported an incident on October 29th involving the unauthorized access and leakage of personal information from a Customer Service Manager and Consultant at Albersport.
organisation KISA
KISA reported the incident on October 29th, and Alserport is taking measures to block unauthorized access routes.
organisation Korea Internet & Security Agency
It completed reporting the intrusion incident to KISA (Korea Internet & Security Agency) on October 29th.
‎2026/11/01
Threat actors used a vulnerability in RemoteCall, a remote support service provided by Alserport's subsidiary RemoteSupport, to leak sensitive personal information of customer administrators and consultants.
organisation Consultant's Personal Information Leaked
Customer Service Manager and Consultant's Personal Information Leaked.
organisation RemoteSupport
RemoteSupport, a cybersecurity solution provider, Alserport, has confirmed that sensitive information of some of its customers' administrators and consultants has been leaked through its RemoteCall remote support service.
organisation RemoteCall
RemoteSupport, a cybersecurity solution provider, Alserport, has confirmed that sensitive information of some of its customers' administrators and consultants has been leaked through its RemoteCall remote support service.
organisation Alserport
The incident was discovered when an unusual signature was detected on a PC developed by Alserport's internal developers at PC Isang Jinghu.
organisation PC Isang Jinghu
The incident was discovered when an unusual signature was detected on a PC developed by Alserport's internal developers at PC Isang Jinghu.
organisation Albersoft
Albersoft has confirmed the intrusion incident and blocked the unauthorized access route of the affected service.
Intelligence Sources
Dailysecu 2026-11-01